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Fast Food Nation: The Dark Side of the All-American Meal by Eric Schlosser
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August 31, 2004
*bangs head on wall* 3 hours on the phone with SBC to have them tell me 'it looks like the problem is on our end.' the tier1 tech said his tech 'tool' was not functioning, and could not enter my information in the system or give me a case #. i finally got to tier2 (accellerated by telling the guy that i am a network engineer and we had opened a ticket about this problem before). the tier2 guy finally agreed to rebuild the circuit and discovered the problem was indeed on their end, only to stop and tell me after another 45 min that 'the application just disappeared' and he had to restart. yeah, i have to call him back tomorrow and continue.
note: this is work related; i would never use SBC for home dsl if i didn't have to. though, i'm so far from the co that any dsl is ass at home.
I hate having to tell mindless tech support people (now more "customer service" oriented than technical) what they should already know, namely what's wrong on their end.
They always start off with the same shit, "Please reboot your computer". Then I tell them I'm running Linux and they pause and go, "uhm...".
In fact, once when they changed their mail server and refused to support me and tell me what I needed to do to connect cause I had Linux. Stargate (now Expedient) begredgingly posted my Mozilla Mail fix on their site as Linux support when I figured it out my damn self and emailed the fix to them. (Expedient has since removed and mention of Linux and/or Mozilla from their support site).
</rant>
Posted by: sugapablo at September 1, 2004 05:20 PMno. i dont tell them i'm using linux anymore. i boot into windows and get an error #. otherwise they refuse to help me. they actually tell me windows is unsupported. i'm told the mac people are sometimes more helpful. but this is a business thing and i'm sick of wasting time. this is the third circuit theyve had to rebuild. we've got 30 dsl lines through SBC in the next room. and they always demand to know why.
Posted by: kim at September 1, 2004 05:44 PM